HOW TO WORK WITH EDOOCE
Four ways in. One ladder that closes the gap.
Most engagements start with the Diagnostic. The Sprint is where the gap actually closes.
01 - AUDIT
Promise Audit Gap
$2,500
Fixed fee - 2 weeks
Find out where the promise breaks. I shop your own front door as a customer. I map the journey from first contact through the third interaction. I score where the promise you sell breaks against the experience you ship.
Mystery-shop of your own front door
Journey map, first contact to third interaction
Ranked gap map: top three gaps, each with a named owner and one metric
The Audit tells you where the promise breaks. The Diagnostic tells you why — in your customers' words, not mine.
02 - DIAGNOSE
CX Growth Diagnostic
$14,500
Fixed fee - 6 weeks
Find out why — from the people who left. An audit shows you what can be seen from outside. This is the part only your customers can tell you, and the part they will not tell you when you ask them yourself.
41 customer interviews and 9 leadership interviews
12 journey stages scored
Ranked gap map and a live readout with your leadership team
Where the two versions of your promise diverge — yours and theirs — is the finding.
03 - SPRINT
CX Sprint
$32,000
Fixed fee - 8 weeks
The step where the gap actually closes.
Diagnosis is not treatment. This is where the top three gaps get rebuilt — with your team, in your systems, on your calendar.
Top three gaps rebuilt
One owner and one metric per gap
A playbook your team keeps and runs without me
04 - RETAIN
CX Advisory Retainer
$6,500/mo
12-month intent - 30 day exit
Hold the standard. Find the next gap before it costs you. A closed gap reopens. Not from neglect — from growth, turnover, and a hundred reasonable exceptions nobody adds up.
Monthly CX Scoreboard
Quarterly Journey re-score
On-Call Advisory Access
We map your promise gap live. No deck, no pitch. If there's nothing there, I'll tell you.
“We thought we had a marketing problem. Edooce showed us where the problem really was— and then fixed it.”
01
Discovery
30 Minutes on the real problem, no pith
A Simple Path In
02
Proposal
Scope, timing, price - within a week
03
Action
Clear kickoff, Immediate rhythm.
04
Alignment
We match the plan to your objective
Frequently Asked
Twelve-month intent, thirty-day exit - ths work should keep earning its place every month.
It takes an investment to fix something that wasn’t broken overnight.
How long are your retainer contracts
1
The fee credits against your first two retainer months if you move within 30 days.
What if we start with a sprint and want to continue?
2
Founder-led and mid-market teams, $2M-$50M, where experience hasn’t caught up to the promise.
Who is this for?
3
how long will it take to see results?
4
Every situation is different but we will be transparent with every stage.